DIOMIS. Best practices for the management of combined transport terminals (Workpackage A4)

Operators of European Combined transport terminals very often find themselves in a situation where the terminal capacity is saturated and the layout and process organisation can no longer cope with service requirements. Whilst some operators try to find practical solutions to reduce obstacles on a short-term basis others have developed advanced terminal control and management systems. Yet this knowledge has not been widely disseminated and it has hampered the development of equally high performing terminals for international CT services. This report provides a survey of best practices for CT terminal management in selected European countries. The report provides recommendations on how "soft" management measures can contribute to using existing capacity in an optimal way or even increasing the capacity of a terminal without having to call for major financial investments.